I am pretty ticked of at AVG at the moment, for a number of years I have recommeded AVG free anti-virus to many home users because it has been one of the best free Antivirus solutions that I have found and is good at protecting most home users. It seems that a recent AVG update from yesterday is now causing quite a few computers to experience Blue Screens and endless restarts, not allowing people to get into Windows at all, even through Safe-mode. When safemode doesn’t work, that is a real problem because then the only option is to boot from some kind of recovery medium (your install CD, bootable USB, or bootable cd). So far I have seen this on both Vista and Windows 7 Machines but there is a fix, albeit not an easy one.
If you are currently running AVG and Windows Vista/Windows 7 you may want to uninstall AVG until this issue is addressed (that is if you can boot into Windows).
To fix this issue, you need to boot your computer using either: your original Vista DVD, a bootable USB or CD with portable XP or DOS that has NTFS read/write abilities, a Windows 7 DVD will also work. If using the Vista or Windows 7 DVD, once the initial setup screens have loaded, you will want to select the repair options (look at the bottom left of the dialog box) you will then need to go to a DOS prompt. From the DOS prompt you will need to navigate to the Program Files (x86) directory and rename the entire AVG folder to something else. Reboot your machine and you should then be able to get into Windows.
Once in Windows you will need to remove AVG (at least until they get this mess sorted out – maybe for good if this issue is any indication). I recommend running one of the AVG removal tools here: http://www.avg.com/us-en/download-tools
Make sure to install some kind of antivirus – there are a number of other good free ones, such as Microsoft Security Essentials: http://www.microsoft.com/security_essentials/ , Avira Free antivirus: http://www.avira.com/en/avira-free-antivirus , or Avast Free: http://www.avast.com/free-antivirus-download
Hopefully AVG will come out with a fix ASAP and I’m personally thinking that they should offer their paid for version free to anyone who was hit by this bug.
If you need help with this issue in Pensacola, please visit Pensacola Computers and give me a call.